Contact Details
Address: 3 Abden Place, Kinghorn, Fife, KY3 9TZ.
Tel: 07500 985690
Email: contact@megaohm.co.uk
Quotes
Quotes and estimates are valid for 30 days from date of issue and will be honoured if accepted within this time. After 30 days, we reserve the right to re-quote or decline the work.
Our quotes are fixed, however in exceptional circumstances we reserve the right to re-quote if the cost or scope of work proves to be significantly more than was apparent (or reasonably foreseeable) at the time of the quotation.
Megaohm Electrical Services is not VAT registered, therefore our prices are not subject to VAT.
Deposits & Staged Payments
Megaohm Electrical Services reserves the right to request a deposit payment prior to commencement of work. Where a deposit is required, it will be indicated on the quotation – deposit payments must be made no later than seven days before work is scheduled to start.
For larger projects, staged payments may be required. Where staged payments are required, we reserve the right to not commence work on a stage until payment has been received for the preceeding stage. Payment stages can be defined by time period, completion of defined activities, or by any other metric at our sole discretion. Where staged payments are required, you will be notified in writing prior to acceptance of the job.
Acceptance of Work
Megaohm Electrical Services will not schedule work until the quote or estimate has been accepted in writing. After a quote or estimate has been accepted in writing, we will schedule the work for a mutually convenient date/time and will commit to perform the work on that date/time provided that any required deposit has been paid in a timely manner (usually seven days prior to start date).
Where a deposit is required, no goods or materials will be ordered until the deposit has been paid, therefore failure to make deposit payments promptly may cause a slip in the schedule due to material lead times. Megaohm Electrical Services reserves the right to re-schedule or cancel work if the deposit has not been paid.
Occasionally, unforeseen circumstances may arise such that Megaohm Electrical Services cannot perform the work on the agreed date. If that happens we will re-schedule as soon as possible but if that is not acceptable to you, you may cancel the work and request a refund of any deposit paid.
Payments
For domestic customers, all invoices are payable immediately. For commercial customers, invoices are payable immediately unless different terms have been agreed and are indicated on the quotation or in writing elsewhere. We accept payment by cash, bank transfer and debit/credit card via mobile payment terminal.
Supplied goods and materials remain the property of Megaohm Electrical Services until paid for in full. Payment in full of an invoice indicates your acceptance that the work has been completed to your satisfaction. Should you have any queries or concerns regarding the workmanship and/or materials used then please discuss the issue with us directly before settling any invoice.
Invoices not settled within thirty days may be subject to additional interest charges and may result in enforcement from debt collection agents or legal action. We reserve the right to not undertake future work for any client where past invoices have not been settled, or where the client does not pay in a timely manner.
Most materials carry a mark-up of between 10% and 25% to cover the sourcing time, transport costs, delivery and ongoing warranty support.
Cancellation & Refunds
You are entitled to cancel the work at any time. Where you fail to notify us that the work has been cancelled and we turn up as scheduled, we reserve the right to charge for two hours of time at our current standard rate. Once work has commenced, we will charge for time on-site (subject to a two hour minimum) plus cost of any materials used.
Where we have purchased materials on your behalf and we incur a restocking charge for returning the materials, we will deduct this charge from any deposit. Where we cannot return the materials for a refund, we will deduct the entire cost of the materials from any deposit and return the balance to you along with the materials purchased (you must arrange to collect the materials).
Any deposit paid will be refunded within seven days, less any costs incurred.
Standard Assumptions
Unless specified otherwise, all work quoted will be based on the following assumptions:
All electrical accessories (sockets, light switches etc) supplied will be of the white plastic variety, the brand may vary according to availability from wholesalers.
All sockets and light switches are assumed to be recessed into the wall with wiring hidden in the fabric of the building unless this is impractical or would result in significant cosmetic damage. Where existing wiring is in conduit, we will quote for similar conduit.
Electrical accessories (sockets, light switches etc) will be positioned at the same height as existing accessories unless agreed otherwise. For new buildings and extensions, accessory height may be determined by the building regulations and/or other legislation.
Damage to walls, ceilings or floors shall be made good according as specified elsewhere in this document.
Where a new or replacement consumer unit is required, we will quote for a consumer unit containing a surge protective device (SPD). The fitment of SPD’s is recommended by BS7671 but is not mandatory, where a customer does not require a SPD, they must sign a waiver confirming that they understand the implications of not having an SPD fitted.
We do not specify Arc Fault Detection Devices (AFDD) as standard unless the installation is one where they are mandated by BS7671.
We assume unimpeded access to all work areas – all furniture and other items must be moved clear of the work area.
Where electrical equipment is supplied by the customer, it must be fit for purpose and compliant with all relevant standards. We reserve the right to not fit any equipment which is not suitable or compliant with relevant standard or legislation.
Standard of Electrical Work
All work shall be in accordance with BS7671 (IET Wiring Regulations) unless agreed otherwise, and an Electrical Installation Certificate (EIC) or Minor Works Certificate (MWC) shall be issued where appropriate. Certificates will be emailed to the customer shortly after completion of the work.
Note that the requirements of BS7671 mean that it may be necessary to perform additional work or upgrades unrelated to the requested work, in order for the work to be compliant. For example adding a new circuit or extending an existing circuit in an old installation, may require the consumer unit to be upgraded to provide RCD protection.
Remedial Work
Electrical work can result in cosmetic damage to walls, floors and ceilings for which remedial repair may be required. Remedial repairs and decoration do not form part of the contract and are the customers responsibility. The following is a (non exhaustive) list of cosmetic damage that may occur as a result performing electrical work:
- Holes in walls, floors and ceilings resulting from the removal of accessories or from creating access holes for the purpose of routing cables.
- Cable chases in walls
- Cracked or broken floor boards.
- Uneven flooring where it is not possible to replace floorboards perfectly.
- Damaged or removed skirting, dado rails and cornices
- Localised cracking or damage to plaster where drilling or chasing has occurred
- Major damage to plaster from large areas of blown plaster detaching from the wall or ceiling
- Damage to the facings of bricks resulting from drilling (blown bricks).
- Chips or marks to painted surfaces
- Damage to wallpaper, especially if wall chasing is required
- Cracked tiles if it is necessary to drill a tiled surface
Whilst every effort will be made to minimise damage, you accept that cosmetic damage is often a necessary and unavoidable part of electrical work, and that remedial work resulting from such damage does not form part of the contract except as detailed below.
For major works (such as rewires), we do not make good holes and chases in plaster, it is assumed that the customer will employ other trades to make good. We do not under any circumstances make good make good damage to lath and plaster walls and ceilings or damage resulting from blown plaster detaching.
On minor works, we will make good as follows:
Small access holes and slots in plasterboard walls and ceilings will be patched and filled but may require final sanding before decoration. Where it is necessary to remove larger sections of plasterboard, it is the customers responsibility to repair.
Holes and chases in plaster will be filled with bonding plaster or similar product ready for application of finishing plaster, but finishing plaster or fine filler will not generally be applied. For very minor repairs, we may apply finishing plaster/filler but it should be assumed that some sanding will be required prior to decoration.
Where floorboards are lifted, we will replace them but will not repair any floor boards that become cracked or broken during lifting. For solid board floors (e.g. chipboard) where we drill access holes using a hole cutter, the holes will be plugged. Where a larger hole or access hatch is required, the section of flooring removed will be replaced and secured.
Carpets and floor coverings will be replaced on a best effort basis, but will require refitting by a professional carpet fitter. Laminate flooring, parquet and tiles will not be replaced.
Disruption
We aim to minimise disruption resulting from our work, however at times it is unavoidable. In the course of our work it may be necessary to perform to following activities which may cause nuisance or disruption, this is not an exhaustive list:
- Hammering, drilling, cutting and chasing
- Moving furniture
- Lifting floor coverings and floorboards
- Isolation of electrical supply, in whole or part
Clean-up
We aim to minimise mess and will tidy up upon completion of work, or at the end of each day on multi day works in occupied premises. We will tidy-up after our work and dispose of any waste (see Waste Recycling & Disposal below). We will sweep or hoover floors, but do not perform other cleaning activities such as dusting.
Note that some activities such as drilling and wall chasing create a lot of dust which can travel throughout the premises and can also remain suspended in the air for sometime afterwards. It may be necessary to dust or wipe down surfaces after such activities, particularly in food preparation areas – the customer is responsible for this cleaning.
Waste Recycling & Disposal
The customer is expected to recycle cardboard packaging and to dispose of small quantities of general waste using their usual facilities, we will dispose of any building waste or electrical waste.
Site Facilities
Where available, you agree to provide on-site parking for our vehicles at no cost. If no on-site parking is available, or if the on-site parking is chargeable (e.g. managed by a third party), any parking charges incurred will be added to the invoice, you agree to pay all such charges.
Where available, you agree to allow our employees use of toilet facilities and access to water.
Where electricity is available on-site, you agree to our using it at no charge for any reasonable purpose in connection with the work being performed including but not limited to powering tools, charging batteries and for site lighting.
Miscellaneous
We require sufficient access in order to perform the work, this may involve tidying up, moving furniture or in some cases emptying the entire room, you are responsible for doing this not us. We may move or assist you in moving furniture within reason but will not move or dismantle fixed furniture such as fitted wardrobes.
We are not responsible for managing pets and children, you agree to keep both under control and clear of the work area.
Where we leave our equipment on-site for your use, or for the benefit of others (e.g. other trades) such as temporary power and lighting equipment, you agree to return said equipment in the same condition upon completion of the work. You are liable for any lost, stolen or damaged equipment, and will be invoiced accordingly.
Warranty
We warrant our work for a period of 12 months from invoice date, and will fix any faults arising from our workmanship within this time period. Failures or faults arising from misuse, physical damage or contamination from an external source (e.g. water ingress from burst pipes) are excluded.
If the fault is due to the failure of an electrical accessory, appliance or other piece of equipment, the warranty is limited to the labour required to remove and replace the item. Responsibility for repair or replacement of the faulty item lies with the equipment manufacturer, and is subject to their warranty terms. For small electrical accessories such as switches & sockets, we may at our sole discretion, choose to replace faulty items ourselves rather than return them to the manufacturer.
We do not provide any warranty for smart or connected home devices beyond the correct installation of the device hardware – we specifically do not warrant the operation of these devices or their interaction with other devices or online services.
For EV Chargers, the above warranty conditions apply but in the event of problems we will additionally provide assistance with the software/connected aspects of the charger on a best effort basis. In the event of problems with the charger (including firmware) or any associated app/software or online service that cannot be resolved with our assistance, then you must contact the manufacturer for further assistance.
Where electrical equipment is supplied by you, we only warrant our work associated with the installation of the equipment – we do not warrant the equipment itself.
In all instances, we will not provide any warranty or assistance associated with work for which the invoice hasn’t been paid.
Smart/Connected Home Systems
Smart home systems are connected systems that depend on communication with other devices to operate. Their correct operation is subject to the correct operation of other devices, operating system support, app/software support from the manufacturer and an ongoing subscription(s) to online services that may incur subscription charges.
Megaohm Electrical Services does not in anyway warrant or guarantee the correct operation of such devices. Our responsibility is limited to the correct installation and wiring of the physical device. We are not responsible for the longevity of smart/connected devices or the apps, software and online services they depend on.
Out of Hours / Emergency Work
Our normal working hours are Monday to Friday 8am to 8pm and unless agreed otherwise, work outwith these hours will be charged at a higher rate. Emergency call outs are also charged at a higher rate and are subject to a two hour minimum charge.
In the case of emergency call outs, it may not be possible to restore the electrical supply immediately. It may be necessary to make temporary repairs to restore functionality to some or all of the installation, with permanent repairs to be made at a future date. In some cases, it may not be possible to restore the electricity supply safely, in which case the installation will be made safe ready for repair at a later date.
Standard Terms – 1st May 2023